MONEY BACK GUARANTEE
Apira Science Inc. is so confident that you will be satisfied with the iGrow®, we will guarantee your complete satisfaction of the iGrow® Hair Rejuvenation System for a period of 6 (six) months from the original date of purchase. In order to qualify for this money back guarantee, you must use the iGrow® 3-4 times per week as instructed in the owner’s manual for six consecutive months. If in the unlikely event you want to return your iGrow® after this 6 month period, you will have 30 days to request a RMA number to return your iGrow®.
You will be responsible for return shipping charges back to us. Returns are subject to a return fee equal to 18% of the retail price and must be accompanied by the original purchase receipt. Only retail orders placed directly through Apira Science, Inc. or through our website are eligible for this money back guarantee. All other orders must be returned to the original vendor.
To process your Money Back Guarantee, follow instructions 1 and 2 in the Warranty Service Section to obtain a Returned Material Authorization (RMA) number.
ONE YEAR LIMITED WARRANTY
Apira Science Inc. products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Apira Science Inc. will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents (ii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iii) damage caused by service performed by anyone who is not an authorized service provider of Apira Science; or (iv) damage to a product that has been modified or altered. Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original one year warranty, depending upon which is longer.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE.
IN NO EVENT SHALL APIRA SCIENCE, INC .BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Apira Science Inc. retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the device or software or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY. This warranty supersedes all other versions including product manuals, websites or other published representations.
To Obtain Warranty Service Please Complete These Two Easy Steps:
Contact Apira Science Support to receive an RMA number.
Call or e-mail Apira Science Support to describe the problem and request a return material authorization (RMA) number. You will need to provide the unit’s serial number, your return shipping address and a daytime phone number.
Ship the unit, along with the RMA number, to Apira Science, Inc.
Once you have received the RMA number, ship the unit (insured) to the following address and include the RMA number on the outside of the package. Ship to:
Apira Science, Inc.
1200 N. Federal Highway, Suite 130
Boca Raton, FL 33432
All orders originating from Florida are subject to the appropriate sales tax for your county of residence. All orders originating outside of Florida are tax free as well as international orders. All international orders are subject to duties and taxes of the country of import.
All orders will be processed within three (3-5) business days from the date the order was placed. Customer has the option for express shipping at an additional cost.
Any controversies or disputes arising out of or relating to this Agreement shall be resolved by binding arbitration in accordance with the then-current Commercial Arbitration Rules of the American Arbitration Association. The parties shall select a mutually acceptable arbitrator knowledgeable about issues relating to the subject matter of this Agreement. In the event the parties are unable to agree to such a selection, each party will select an arbitrator and the two arbitrators in turn shall select a third arbitrator, all three of whom shall preside jointly over the matter. The arbitration shall take place at a location that is reasonably centrally located between the parties, or otherwise mutually agreed upon by the parties. All documents, materials, and information in the possession of each party that are in any way relevant to the dispute shall be made available to the other party for review and copying no later than 30 days after the notice of arbitration is served. The arbitrator(s) shall not have the authority to modify any provision of this Agreement or to award punitive damages. The arbitrator(s) shall have the power to issue mandatory orders and restraint orders in connection with the arbitration. The decision rendered by the arbitrator(s) shall be final and binding on the parties, and judgment may be entered in conformity with the decision in any court having jurisdiction. The agreement to arbitration shall be specifically enforceable under the prevailing arbitration law. During the continuance of any arbitration proceeding, the parties shall continue to perform their respective obligations under this Agreement.
This agreement shall be governed by the laws of the State of Florida.